Our Services

Our approach is results-focused and rooted in a firm commitment to client partnerships. Skills transfer and the development of client capabilities are fundamental to our approach. We believe results are only valuable when they are produced sustainably. We offer the following services at FeverTree Consulting:

Operational Improvement

The analysis and redesign of workflows within a business that seeks to achieve significant improvement in performance by redesigning and optimising end-to-end processes

Why/When Service is needed

  • Clients faced with the challenge of inconsistent and outdated processes across their organisation
  • Clients experiencing persistent areas of inefficiencies with a high-cost burden
  • Clients seeking new ways of doing business

Core Responsibilities

  • Undertake an As-Is analysis of the business to gain a clear understanding of the business processes that add value and those that need to be eliminated
  • Undertake a thorough diagnosis on the challenges and inefficiencies
  • Identify and determine the opportunities for improvement in order to optimise the business processes
  • Redesign the business processes considering new age technology and the new ways of working

Expected Benefits/Outcomes

  • Reduces costs, waste and cycle times by eliminating unproductive activities
  • Accelerates information flows, and eliminates the errors and rework caused by multiple handoffs
  • Improves quality by reducing the fragmentation of work and establishing clear ownership
  • Aligns the business processes to the organisation’s strategic goals

Strategy Development & Implementation

Strategy development, sometimes referred to as strategic planning, is the foundation required to create and/or run a successful business. The strategy gives the organisation clear direction through the establishment of specific goals & objectives, while retaining a dynamic overview in order to keep track of the changing markets

Why/When Service is needed

  • Fulfillment of strategic planning process requirements (normally in 5-year cycles)
  • Bringing a new product or service to market
  • Expanding its geographical footprint by entering new territories
  • Reviewing the long-term goals of the organisation
  • Losing market share and/or losing the competitive edge due to changing markets (e.g. disruptive innovations)

Sub – Components/Core Responsibilities

  • Conduct a Market and Competitive Analysis
  • Review of operational performance
  • Review of the strategic planning processes
  • Facilitation of workshops and planning sessions
  • Alignment of strategic plans to governance structures (e.g. policies, acts, legislation, etc.)
  • The setting of goals and objectives with defined targets
  • Development of integrated tracking and monitoring tools
  • Development of implementation plans
  • Handholding and support through the implementation process

Expected Benefits/Outcomes

  • Ensure the organisation has a clear direction for the next 5 years
  • Possible threats and/or risks have been identified and necessary mitigation measures can be monitored
  • Clear objectives with defined targets laid out on a user-friendly monitoring tool
  • Develop a level of business flexibility, giving the organisation the ability to pivot and adapt to the changing markets

Organisational Design

Organisational Design focuses on developing an effective and best-fit structure for your organisation that is aligned to the “to-be” vision, with a focus on optimising service delivery.

Why/When Service is needed

  • Identify and address the root causes impeding optimal functioning, with the aim of improving the organisational structure through clearly defined functions including reporting lines and delegation of authority.

Core Responsibilities

  • Overview and understanding of the organisation’s current functional and organisational structure
  • Identification of people, structure, and related challenges
  • Review of decision-making capabilities, with regards to relevance and speed
  • Best practice and gap analysis
  • To-be functional and organisational design of the organisation
  • Develop job descriptions for new and amended roles
  • Update Key Performance Indicators for employees and the organisation
  • Development of an implementation roadmap
  • Implementation and placement of the organisational structure

Expected Benefits/Outcomes

  • The structure should leverage cost efficiencies, functional specialisation, and economies of scale.
  • This structure is created to tailor suit the organisation’s functional needs, customers, and challenges. It will incorporate elements of best practices locally and internationally concurrently retaining original elements that have been deemed successful.

Change Management

The focus of change management is to optimise transitions by embedding clear approaches. It emphasises on assisting the organisation change how it operates.

Why/When Service is needed

  • When the organisation is embarking on a new strategic direction and re-inventing approaches and the ways of working. Change management becomes central to the execution of change because it relies on several components that serve to assist the transition.

Core Responsibilities

  • Conduct a diagnostic of the change readiness within the organisation
  • Conduct training and embed tools to assist with the change
  • Implement change management tools and methodologies
  • Monitor the outcomes readiness

Expected Benefits/Outcomes

  • Alignment of change to the business strategy
  • Cultivating a culture of change in the organisation
  • Improve communication and employee morale
  • Reduce disruption and risks associated with change

Programme Management Office

The Programme Management Office’s core responsibility is ensuring that the overall programme is delivered to all stakeholders’ expectations, on time and budget, in a repeatable, standardised way.

Why/When Service is needed

  • A PMO is necessary for project-oriented organisations, to ensure that proper expectations are set around what can be delivered, by when and for how much
  • Ensures that what is being delivered is delivered right and will ensure real business value against the business opportunity
  • When there is a large project volume and someone in the company needs to keep track of all the processes, changes, conflicts, risks and make decisions.

Core Tasks & Responsibilities

  • Setting up PMO
  • Capital Projects Optimisation
  • Project Management
  • Design tools and programme management processes to ensure the progress of all projects against targets and milestones tracked
  • Ensure that stakeholders are kept informed
  • Monitor programme budget
  • Provide quality assurance on all deliverables
  • Where slippages occur, corrective measures must be taken
  • Creates efficiency and saves costs by ensuring that everyone works in a standardised way

Expected Benefits/Outcomes

  • Ensures company practices and procedures are done right, on time and on budget, all in the same way
  • Ensure project and programme success
  • Aligns with corporate strategy and culture
  • Integrates data and information from corporate strategic projects/supports the balanced scorecard
  • Maintaining current employee data, especially in terms of capacity, project allocation and skills
  • Standardising methods and processes in project management
  • Increasing transparency of current and planned projects through up-to-date, reliable project data
  • Promoting information flow and communication

Stakeholder Management & Communication

Stakeholder management & communication is the process by which an organisation communicates and gets to know its stakeholders. As a result, organisations can better understand what they want, when they want it, how engaged they are and how the organisation’s plans and actions will affect their goals

Why/When Service is needed

  • Stakeholder management is needed during turnarounds project, challenges, organisational changes, organisation of events, staff engagements, or even just to maintain and keep other members of the stake-holders groups abreast of any regular information update in order to maintain momentum on activities taking place.

Core Responsibilities

  • Identifying various stakeholder and their needs from the organisation in order to plan customised and effective engagements
  • Coordination of Meetings logistics to suit all relevant actors/stakeholders
  • internal and external communications with the stakeholders
  • To ensure a good working relationship is built and maintained between the client and its key stakeholders, as it is a good foundation for the future business strategy plans

Expected Benefits/Outcomes

  • A holistic and thorough approach to organisational plans and for overall stakeholder engagement and communications plan
  • Informed and aligned organisation
  • Maintaining trust between the organisation and employees, communities, market leaders, unions, government et al
  • Endorsement and support on organisational activities
  • Continuous and effective communication

Mergers & Acquisitions

Transaction advisory and project management of mergers, acquisitions, and disposals. Due diligence, diagnosis, and turnaround of under-performing investments

Why/When Service is needed

  • Objective evaluation of potential investment opportunities
  • Funding required to acquire the target firm
  • Acquisition of target firms or business
  • Disposal of non-core assets
  • Turnaround of under-performing assets or businesses in decline

Core Responsibilities

  • Pre-deal commercial and technical/operational due diligence
  • Investment memorandum
  • Business plan development
  • Merger & Acquisition programme management
  • Post-deal integration, including integration or transition project management
  • Due diligence and turnaround of under-performing investments

Expected Benefits/Outcomes

  • Timeous and efficient deal closing
  • Enhance and sustain value generated by mergers
  • Strategic and operational alignment between target and acquiring firms
  • Improved performance and returns on under-performing investments